Cancellation & Refund Policy
TechTrek (the Company) reserves the right to accept or
cancel the orders, at any time after receipt of User's order for any reason. Kindly note
that the receipt by User of an electronic or other form of order confirmation does not
signify the Company's acceptance of User's order, nor does it constitute confirmation of
the Company's offer to sell. Company may require additional verifications or information
before accepting any order. User's order will be deemed accepted by the Company upon
shipment of products that User has ordered as indicated by the Company's web servers.
The Company shall have the right to refuse or cancel any orders placed for Products
listed at an incorrect price, rebate or discount, or containing any other incorrect
information or typographical errors.
The Company shall have the right to refuse
or cancel any such orders whether the order has been confirmed or not and User's credit/
debit/ cash card charged. If User's credit/ debit/ cash card has already been charged
for the purchase and User's order is cancelled, the Company shall immediately issue a
credit to User's credit / debit/ cash card account for the exact amount that was
charged.
Cancellation by User
Cancellation before shipment
A request to cancel an order placed on our ePortal can be made by:
• Placing a
"Cancel Order" request in My Account page. or by
• Sending a request to our customer
support team at [email protected] From
the User’s registered email id with reason for cancellation and order details. In such
cases, the order will be cancelled and the money for all prepaid orders will be refunded
to the User with 2% deduction within 10 business days after the cancellation
request is received.
Cancellation after Shipment before
delivery
Cancel requests after shipment of products can be placed by
sending a request to our customer support team @ from the User’s registered
email id with reason for cancellation.
All eligible refunds against
cancellation of Orders by User before delivery of the products to the User will be
subject to deduction of 2% of the total value (transaction value) as Banking and
Transaction Charges and balance would be processed for refund to the User.
In
case you have cancelled an order, which has already been handed over to the courier
company from our end, they may still attempt delivery.Kindly do not accept the delivery
of the order.
In case user had not cancelled the order, but refuses to accept product at the time of delivery, the refund would be subject to a deduction of 2% of the total value already paid (transaction value) as Banking Transaction and Shipment Charges and balance would be processed and refunded to User within 10 business days.
User understands and agrees to such deduction as mentioned above by placing a
cancellation request for any such orders before delivery of the product.
Duration for cancellation
Once a request for the cancellation of
item by the User is received, it will take us a maximum of 1-2 business days to cancel
the order and initiate a refund. User will be notified of the same by email.
If
the Order Status shows the item in your order as 'Shipped', we will process your
cancellation request directly with our logistics partner. Your refund will be processed
soon after we receive the cancelled items back from the courier. However, if you opt for
having the money transferred back to the source of transaction, it may take up to 7-10
business days for the respective banks to process the refund.Please get in touch with
the banks directly in case of any delays post confirmation of cancellation/refund by us.
Refund
Refunds shall be considered for those purchases which are
not replaceable but are logged in for Damage / Defective / Different only as per the
above-mentioned policy. We can process the refund for replacement only after the
products have been received and verified at our warehouse.
Refund method
The refund will be initiated to the same account from
which the payment was made within 48 business hours of us receiving the products
back. It may take 7-10 additional business days for the amount to reflect in your
account.